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Terms and conditions

Last updated: 17 October 2026

1. About these terms

These terms are an agreement between you and Martin Joseph Freer, a sole trader in Western Australia trading as Setsy (ABN 50 217 799 518) (“Setsy”, “we”, “us”). They cover your use of setsy.io and the Setsy app (the “Service”).

“You” means the club or organisation that signs up, and the person accepting these terms for it. By creating an account you confirm that you are 18 or over and have authority to accept these terms for your club. Our privacy policy and cookie policy explain how we handle personal information and form part of these terms.

2. What Setsy does

Setsy helps clubs organise social doubles sessions: building player lists, generating rounds, assigning courts and sharing a session with players. It is a planning tool. It doesn’t guarantee that matches will be balanced or that every player will get equal court time, and the club stays responsible for running its own sessions.

3. Your account

  • Give accurate details when you sign up, and keep them up to date.
  • Keep your login details secure. You’re responsible for what happens under your account, including by team members you invite. Tell us straight away at support@setsy.io if you think someone has accessed it without permission.
  • The club’s Owner manages team members, and can add or remove Admins and Viewers.

4. Player information

Your club decides which players to add to Setsy and what to record about them, such as name, gender and playing level. Under privacy law the club is responsible for that information, and Setsy handles it on the club’s behalf. You agree that:

  • you have a lawful basis to enter each player’s details, and have told your players that you use Setsy and how (for example, by linking to our privacy policy)
  • you have permission from a parent or guardian before adding a junior player, where that’s needed, and you’ll use only what’s necessary, such as a first name
  • you won’t enter information Setsy doesn’t need, such as contact details, health information or comments about a player
  • you understand that anyone with a session share link can see the player names in that session, and you’ll only share links where that’s appropriate
  • you’ll pass on to us any request from a player that you need our help with.

Section 11 sets out our obligations when we handle player information for you.

5. Acceptable use

You must not:

  • use the Service for anything unlawful, or to harass or discriminate against anyone
  • enter content that is offensive or defamatory, or that you don’t have the right to use
  • try to access another club’s account or data
  • disrupt, overload, probe or attack the Service, or get around plan limits or security measures
  • copy, scrape, resell or reverse engineer the Service, or use it to build a competing product.

6. Plans, trials and payment

  • Free plan. The Free (Basic) plan costs nothing and has limits on courts, rounds and players. The current limits are on our pricing page.
  • Free trial. New clubs get a free trial of a paid plan. No card is needed and you won’t be charged when the trial ends. Unless you subscribe, your club moves to the Free plan. If your player list is over the Free plan limit, the extra players are hidden, not deleted, and come back if you upgrade.
  • Paid plans. Pro and Elite plans are billed monthly or yearly, in advance, through Stripe. The price, currency and whether tax is included are shown before you pay. You authorise us to charge your payment method at the start of each billing period until you cancel.
  • Failed payments. If a payment fails, we’ll let you know. If it isn’t fixed, your club may be moved to the Free plan.
  • Price changes. We’ll give you at least 30 days’ notice by email before a price change applies to you. It takes effect from your next billing period after the notice ends, so you can cancel before then if you don’t want to continue.

7. Cancelling and refunds

  • You can cancel a paid plan at any time by emailing support@setsy.io. Your plan stays active until the end of the period you’ve paid for, then moves to the Free plan. No further charges are made.
  • Apart from the cases below, we don’t refund part-used billing periods.
  • We will give a pro-rata refund for the unused part of a paid period if we end the Service or your account for a reason other than your breach, or if you cancel because of a change to these terms that is materially worse for you.
  • If you are a consumer in the UK or EU, you can cancel a new paid subscription within 14 days of your first payment. We’ll refund you, less a fair amount for the days you’ve already used.
  • Nothing in this section limits your rights under section 13.

8. Your content and our rights

Your club owns the information it enters into Setsy. You give us permission to store, copy, display and process it only as needed to provide, secure and support the Service for you. We may also use anonymous, aggregated statistics that don’t identify any club or person to understand and improve Setsy.

We own Setsy, including its software, design, algorithms and the Setsy name and logo. While you follow these terms, you may use the Service for your club’s own activities. If you send us feedback or ideas, we can use them without any obligation to you.

9. Availability and changes to the Service

We work to keep Setsy running and your data backed up, but we can’t promise it will always be available or error-free. Sometimes we need downtime for maintenance, and some problems are outside our control. Have a simple backup plan, such as a printed list, for important sessions.

We improve Setsy regularly and may change or remove features. If we remove a feature that is a main part of your paid plan, we’ll tell you first, and you can cancel and get a pro-rata refund under section 7.

10. Suspension and closing an account

  • By you: you can stop using Setsy at any time. To close your account and have your data deleted, email support@setsy.io. We’ll delete it within 30 days, except records we must keep by law. If you want a copy of your player list first, just ask.
  • By us, for a breach: if you seriously breach these terms, or your use puts the Service, other clubs or anyone else at risk, we may suspend or close your account straight away. For other breaches, we’ll tell you what’s wrong and give you a reasonable chance to fix it first.
  • By us, for other reasons: we may close your account or stop providing Setsy on at least 30 days’ notice. We’ll refund any unused paid period and give you a chance to get a copy of your data.

Sections 4, 8, 12, 13, 14 and 16 continue to apply after your account is closed.

11. How we handle player information for your club

When we handle player information on your club’s behalf, we will:

  • use it only to provide the Service to you, and as these terms and your settings direct
  • make sure anyone with access to it is bound to keep it confidential
  • protect it with appropriate technical and organisational security measures
  • only use the service providers (sub-processors) listed in our privacy policy, who are bound by data protection terms. We’ll update that list before adding a new one, and you can object by contacting us. If we can’t resolve your objection, you may cancel and get a pro-rata refund.
  • help you respond to requests from players exercising their privacy rights
  • tell you without undue delay after we become aware of a data breach affecting your club’s data, and help you meet any obligations you have to notify others
  • delete it when you close your account, as described in section 10
  • give you the information reasonably needed to show we meet these obligations.

Where the UK or EU GDPR applies, this section is our data processing agreement with you under Article 28. Player information may be transferred overseas as described in our privacy policy, using standard contractual clauses where required.

12. Liability

These limits apply as far as the law allows, and subject to section 13.

  • The Service is provided “as is”. We don’t make promises about it beyond those in these terms.
  • Neither of us is liable to the other for indirect or consequential loss, or for lost profits, revenue, goodwill or data. This applies however the loss arises, including through negligence.
  • We aren’t responsible for decisions made using Setsy, disputes between players or club members, or sessions that are disrupted or cancelled.
  • Our total liability to you for all claims in any 12-month period is capped at the greater of the fees you paid us in the previous 12 months and AUD $100.
  • Neither of us is liable for delays or failures caused by events outside our reasonable control, such as outages at our providers, internet failures, natural disasters or government action.

You’re responsible for, and will cover our reasonable costs of, any third-party claim against us that arises because you breached section 4 or 5, to the extent you caused it.

13. Your rights under consumer law

Nothing in these terms excludes, restricts or changes any right or remedy you have that the law says can’t be excluded. This includes:

  • Australia: the consumer guarantees under the Australian Consumer Law. Where we’re allowed to, we limit our liability for a failure to meet a guarantee to supplying the Service again, or paying the cost of having it supplied again.
  • New Zealand: if you use Setsy for the purposes of a business, you agree that the Consumer Guarantees Act 1993 doesn’t apply, as far as the law allows.
  • UK and EU: if you’re a consumer, your statutory rights aren’t affected, including any right to bring a claim in the courts where you live.

14. Disputes and governing law

If you have a problem, please email us first. We’ll both try in good faith to sort it out within 30 days before starting legal proceedings. Neither of us is stopped from seeking urgent relief from a court.

These terms are governed by the laws of Western Australia. Each of us submits to the non-exclusive jurisdiction of the courts of Western Australia and the courts that can hear appeals from them, subject to section 13.

15. Changes to these terms

We may update these terms as Setsy and the law change. For a change that is materially worse for you, we’ll email the club’s Owner at least 30 days before it takes effect. If you don’t agree, you can cancel before then and get a pro-rata refund under section 7. Other changes take effect when we publish them here. The date at the top shows when the terms last changed.

16. General

  • These terms, together with the privacy and cookie policies, are the whole agreement between us about the Service.
  • If a court finds part of these terms unenforceable, that part is read down or removed and the rest still applies.
  • If either of us doesn’t enforce a right straight away, we can still enforce it later.
  • You need our written agreement to transfer this agreement to someone else. We may transfer it to someone who takes over the Setsy business, if they agree to keep to these terms. We’ll tell you if this happens.
  • We’ll send notices to the email address on your club’s Owner account. Please send notices to us at support@setsy.io.

17. Contact us

Email: support@setsy.io
Mail: Setsy, PO Box 159, Victoria Park WA 6979, Australia